Fitolium Cookies Policy – Transparent Data Practices for India

SECTION 1 – HOW WE USE YOUR INFORMATION
When you explore or purchase Fitolium for hemorrhoid relief on our website, we collect essential details like your name, address, phone number, and email to ensure a seamless transaction and delivery experience across India, from Ahmedabad to Aizawl.

SECTION 2 – CONSENT
How do we obtain your consent?
By providing your personal details to complete a purchase, verify payment, place an order, or arrange delivery for Fitolium, you consent to us collecting and using this information solely for these purposes, ensuring your Fitolium online purchase is smooth and secure.
For additional purposes, such as sharing wellness tips or Fitolium capsule benefits, we will seek your explicit consent or offer an option to opt out, respecting your preferences.

How can you withdraw consent?
If you wish to stop us from contacting you or using your information, you can withdraw consent anytime by reaching out to our team at:
[email protected]
502, Pinnacle Business Park, Andheri East, Mumbai, Maharashtra 400059, India

SECTION 3 – DISCLOSURE
We only share your personal information if required by Indian law or if you breach our Terms of Service, prioritizing your privacy at every step.

SECTION 4 – PAYMENT
Our website, hosted on WooCommerce/WordPress, uses Razorpay, a trusted Indian payment gateway, to securely process payments for Fitolium. Razorpay is PCI DSS Level 1 compliant, with regular audits and a dedicated security team to safeguard your data without storing sensitive information.

Payment Security:
When you pay for Fitolium via Razorpay, your payment data is used only to complete the transaction and is deleted afterward, ensuring your financial details remain protected.

SECTION 5 – THIRD-PARTY SERVICES
Our third-party partners, such as delivery services and payment processors, collect and use your information only as needed to fulfill services like delivering Fitolium to your doorstep in cities like Pune or Patna.
These partners, including Razorpay, have their own privacy policies, which we encourage you to review to understand how your data is handled. Some providers may operate outside India, meaning your information could be subject to the laws of their jurisdiction.

When you navigate away from our website or are redirected to a third-party site, this Cookies Policy no longer applies, and we recommend checking their privacy terms.

Links
Clicking links on our site may lead to partner websites. We’re not responsible for their privacy practices and advise reviewing their policies to stay informed.

SECTION 6 – SECURITY
We implement industry-leading security measures to protect your personal information, ensuring it’s safe from misuse, unauthorized access, or loss while you shop for Fitolium natural remedies.

SECTION 7 – AGE OF CONSENT
By using our website, you confirm you are at least 18 years old, the age of majority in India, to purchase or inquire about Fitolium for hemorrhoids.

SECTION 8 – CHANGES TO THIS COOKIES POLICY
We may update this policy to reflect evolving practices or regulations. Changes take effect immediately upon posting, and we’ll notify you of significant updates to keep you informed about how we collect and use your data for a seamless Fitolium capsule purchase experience.

SECTION 9 – SHIPPING & DELIVERY

Your Fitolium are delivered within 2-5 business days across India, with order details and estimated timelines available on your account page. While we strive for timely delivery, unforeseen delays may occur due to third-party logistics, which are beyond our control. Orders with multiple items may arrive in separate shipments for efficiency.

Fitolium is not liable for damages or losses due to delivery delays or order cancellations caused by external factors. We partner with trusted Indian delivery services like BlueDart, Delhivery, and Shiprocket to ensure your order reaches you promptly.

How does the delivery process work?

Once your Fitolium order is confirmed, our team inspects each capsule pack to ensure perfect condition. After passing stringent quality checks, it’s handed to our trusted delivery partners (BlueDart, Delhivery, or Shiprocket). They’ll deliver to your address, contacting you if they face issues like an unreachable location or unsuitable timing, ensuring a hassle-free experience from Chennai to Chandigarh.

Delivery charges and locations?

We offer free delivery on all Fitolium across India, from metro cities to remote towns, making Fitolium for piles accessible nationwide.

What are the estimated delivery times?

Metro cities (Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad) receive orders within 1-3 business days (excluding Sundays and public holidays). Other cities and towns receive deliveries within 2-5 business days.

Can I change the delivery address after placing an order?

Yes, you can request a change within 24 hours of placing your order. Contact our support team at [email protected] immediately. For security, we’ll ask verification questions to confirm your identity before updating the address for your Fitolium.

How to track the order?

Once your Fitolium order is dispatched, you’ll receive an email with the tracking number and courier details (e.g., BlueDart, Delhivery, Shiprocket). Use the provided link to monitor your order’s status in real-time.

Tracking details are sent within 24 hours of dispatch from our warehouse.

Multiple shipments for one order?

If your order is shipped from multiple warehouses, it may arrive in separate packages. You’ll only pay delivery charges (if applicable) on the first package, ensuring cost transparency for your Fitolium capsule purchase.

Can you hold delivery due to unexpected circumstances?

If your order hasn’t been dispatched, contact [email protected] to request a hold, verifying your identity for security. If already dispatched, we’re unable to pause delivery, but our courier partners will coordinate with you for a suitable time.

Are there hidden charges like Octroi or Sales Tax?

No hidden charges apply. The Fitolium capsule price in India displayed at checkout is final, inclusive of all taxes, ensuring transparency for your online purchase.

SECTION 10 – CANCELLATIONS, REFUNDS, AND RETURNS

Terms of Payment

Pay for Fitolium via prepaid modes (credit/debit card, net banking, UPI, Amazon Pay, Paytm) or cash on delivery, offering flexibility for Indian customers.

Cancellation Policy

Cancel your order directly from the “My Account” section by selecting the CANCEL button and providing a reason. Alternatively, email [email protected] or call +91 91473 85463 (Monday–Friday, 10 AM–6 PM) for assistance with cancellation.

Fitolium reserves the right to verify or cancel orders before dispatch, ensuring security and accuracy for your purchase.

Refund and Returns Policy

How do I receive a refund for a canceled order?

Refund or return requests must be made within 3 business days of delivery. For prepaid orders, refunds are credited to your original payment method within 3 business days. For cash-on-delivery orders, provide bank details for the refund. Delivery charges are non-refunded.

How long does it take to process a refund for returns?

Cancellations are refunded within 3 business days. For returns, refunds are processed within 2 weeks after the product reaches our warehouse and passes a quality check, ensuring fairness for your Fitolium capsule purchase.

Can I return part of my order?

Yes, eligible products can be returned within 3 days of delivery if unused, offering flexibility for Indian customers.

Replacement of Damaged Product?

Report damaged Fitolium within 48 hours of delivery by emailing [email protected] with images of the damage. Replacements are dispatched only after the damaged product is returned to our warehouse.

Fitolium may update these policies without prior notice to align with evolving standards.

SECTION 11 – LOYALTY PROGRAMS

Program Discretion: Fitolium determines the structure, benefits, and eligibility of loyalty programs, which may change at our discretion to enhance your experience.

Right to Modify or Discontinue: We reserve the right to modify or discontinue loyalty programs without notice, ensuring adaptability to Indian customer needs.

Non-Transferability: Loyalty rewards are non-transferable unless specified, maintaining fairness for Fitolium customers.

Compliance: Participation in loyalty programs must adhere to these terms and Indian laws.

Final Decision: Fitolium’s decisions regarding loyalty programs are final, ensuring clarity for all users.

Law and Jurisdiction
These Terms of Service are governed by Indian laws, ensuring compliance for all Fitolium capsule purchases and interactions.

QUESTIONS AND CONTACT INFORMATION
To access, correct, or delete your personal information, file a complaint, or seek more details about our data practices, contact our Privacy Compliance Officer at:

[email protected]

Re: Privacy Compliance Officer
502, Pinnacle Business Park, Andheri East, Mumbai, Maharashtra 400059, India